Our Blog

Chester Energy and Policy started in 2017 as a blog before blossoming into a full consulting business. The goal of the blog originally was simple: answer interesting questions in the world of energy & sustainability that weren’t being answered elsewhere, tapping into energy data sets, expert interviews, and a unique lens.

Today, the blog section of Chester Energy and Policy seeks to continue that mission: answering interesting questions. If you have a question that you think is worth diving into for a blog post, reach out and let us know! .

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Matt Chester Matt Chester

Welcome Neil Neroutsos: New Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]

The relationship between utility and its customers is a unique one compared with different industry sectors, but it’s one that can be more critical for utility leaders than those in any other businesses. Utilities are tasked with keeping the customer as the most important consideration, above profits or other typical business drivers, because access to affordable and reliable power is mandatory for modern life, it’s not a simple luxury. And in this year of COVID-19 and the resultant economic hardship, it’s become more important than ever for utilities to be key organizations within their communities to provide customers with what they need, adapt to a new landscape, and be a partner rather than simple bill collector for customers who were having a rough time.

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