Our Blog
Chester Energy and Policy started in 2017 as a blog before blossoming into a full consulting business. The goal of the blog originally was simple: answer interesting questions in the world of energy & sustainability that weren’t being answered elsewhere, tapping into energy data sets, expert interviews, and a unique lens.
Today, the blog section of Chester Energy and Policy seeks to continue that mission: answering interesting questions. If you have a question that you think is worth diving into for a blog post, reach out and let us know! .
Read Most Recent Blog Posts
Crowning an Energy Champion Among U.S. Colleges & Universities, March Madness Style
Welcome Mark Damm: New Expert in the Digital Utility Community - [an Energy Central Power Perspectives™ Expert Interview]
The Internet of Things. Digitalization. Cloud Computing Solutions. We hear about these concepts so much that we run the risk of just assuming that they are typical buzzwords. While some people may throw the terms around freely, in the right hands these concepts are truly transformative and will continue to pace the future of the utility industry (as those working in the field know they’ve already done to an extent). Listening to experts on these topics is the best way to realize their value and ensure that the energy sector doesn’t brush them off but rather embraces the true power of what they can accomplish.
Welcome Neil Neroutsos: New Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]
The relationship between utility and its customers is a unique one compared with different industry sectors, but it’s one that can be more critical for utility leaders than those in any other businesses. Utilities are tasked with keeping the customer as the most important consideration, above profits or other typical business drivers, because access to affordable and reliable power is mandatory for modern life, it’s not a simple luxury. And in this year of COVID-19 and the resultant economic hardship, it’s become more important than ever for utilities to be key organizations within their communities to provide customers with what they need, adapt to a new landscape, and be a partner rather than simple bill collector for customers who were having a rough time.
The 2020 Election: What Did the Voters Tell Us About Energy?
Treetops Resort: The Jewel Of Gaylord Michigan
Plug Smart Guides Top Michigan Resort on Leveraging Energy Efficiency Financing of HVAC and Lighting Equipment
Frequent, Relevant, and Consistent Communications: Key to Delivering a Positive Utility Customer Experience
No matter the industry a company operates in, one of the quintessential customer service debates is about how often to contact customers. This fact remains especially true in the utility sector.
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I’ve already outlined what DTECH means to the utility landscape, but as you can imagine, takeaways from the leading transmission and distribution event in the United States are as varied as they are deep. When you’re talking about a program that featured over 800 speakers and covered everything from grid network model management to the challenges keeping utility execs awake at night, the feedback is going to be as diverse as the tech itself. Having to also navigate a tradeshow floor with nearly 700 companies means you’re never going to be able to see it all, which makes it all the more important to get a sense of what caught other people’s attention.